Returns

You must return products with a returns number.

This return number must be written on the outer transit packaging (NOT the product’s retail packaging). Please contact us for a returns number, any product returned without a returns number will be rejected.

All products returned must be 100% complete.

This includes all accessories, cables, manuals and discs. These should be unmarked and in pristine condition. Failure to ensure that the item is complete and in pristine condition may cause a delay or could be a reason for rejection.

All products returned must be packaged in the original packaging.

Please contact us if you no longer hold the original packaging. Tekhouse Computers Ltd cannot take responsibility for damage caused by poor packaging of a returned product.

We can offer a collection service for the return of products on faulty items.

To arrange a collection, you need to contact us. Tekhouse Computers Ltd will not reimburse the cost of postage should you choose to use any other service. The return address is:
Tekhouse Computers Ltd,
10 Kingham Road,
Wareside,
Nr Ware,
Hertfordshire,
SG12 7SB.

The collection service will be chargeable if you are returning the item ordered in error or under the cooling off period.

All returns are inspected and tested by our Returns department.

Our fully trained team will test and inspect all returned products, whether they are returned because of a suspected fault or not.

PCs, and Laptops: 14 working days for test (approx.) – Any repairs required are also normally completed within this time frame; however, this can vary depending on part availability.

All other products: 10 working days for test (approx.) – Sometimes, products that fail testing are returned to the manufacturer or supplier – this takes approximately 30 days.

These time frames and processes are dictated by the suppliers themselves and would be out of our control.

User, physical, and accidental damage is NOT covered by the warranty.

A warranty protects against manufacturing defects only, not user-induced damage.

Any such damage would void the warranty on the product. In these circumstances the return will be rejected.

Some examples of user damage include: bent pins on motherboards, electro-static discharge, liquid damage, cracked product casing etc.

If you are returning a PC, laptop or tablet – you must provide your login passwords for BIOS and Windows.

In order for us to fully and appropriately test the unit, you must provide us with ALL passwords that you may use to login to Windows or to enter the BIOS, failure to do so may cause a delay or could be a reason for rejection.

If you return a full PC, when you have only purchased component(s), you will be charged.

If you are returning a component or bundle, you must return only the item itself. If you return a built system then there will be a charge, which is applied at Tekhouse Computers discretion.

We are not responsible for your data.

If you are returning any type of storage, you should backup all of the data that you want to keep. We cannot guarantee that the data on the computer or device will not be lost when the product is returned. If you are returning a faulty storage device (such as a hard drive, solid state drive, or USB memory stick), the data will definitely be totally, completely and irrecoverably lost when it product is repaired or replaced.

If it is over one year since the date of purchase, you should first contact the manufacturer of the product for any warranty claims.

After the first year, some products have additional warranty directly with the manufacturer. (unless you have taken out an extended warranty at the time of purchase) Contacting the manufacturer normally results in a faster turn-around time and they may also offer additional warranty features and services. It is recommended that you contact the manufacturer directly PRIOR to returning your items.

All returns are processed in line with our Terms and Conditions.

Should you have any concerns or queries regarding the returning of products to us, please contact us at your earliest opportunity, where we will be happy to advise you further.