Tekhouse Computers Ltd are committed to the privacy and security of your personal information. We are registered with the Information Commissioner’s Ofiice, and are GDPR compliant. Our primary goal on collecting any personal information is to provide you with a smooth, efficient and trouble-free experience whilst using our website. When you order goods or services from us, we need to know your name, e-mail address and delivery address, this allows us to notify you of changes in your order status and to be able to deliver your purchased products.
By signing up for a Tekhouse computers Ltd online store account, you are giving us permission to store electronically your name, address, email address & phone number (if supplied) until such time that you request by writing that your online store account information be deleted from our electronic systems.
If you wish to receive email updates and news letter updates from us you MUST opt in, this is not an automatic process and it requires your consent, you can opt in by submitting your email address in the news letter request on the store front.
If you purchase services or products from us we keep your name, address, email and phone number (if supplied) securely on our separate isolated accounting system which we are required to do so by law for accounting and tax purposes, this information is retained for the minimum legal accounting record retention period, once that period expires your personal information is deleted from our electronic systems.
Under no circumstances is your personal data shared with any other outside organisation, the only time we share your details with any organisation is when we have to do so by law (tax purposes and accounting etc).
Transaction and payment services are delivered through external payment gateways, those being Paypal, Payzone, Sumup and Barclaycard, when making a payment to us, the payment gateway’s need to know your credit or debit card number, the card’s expiry date and the card’s registered address. This allows them to process your payment to us, we do not hold your card or banking details, this information is handled by the payment gateway’s who will have their own privacy and security procedures in place.
When you use our online store we use a session cookie to remember your log-in details for you. We deem this necessary for the store to work correctly, if these are disabled then various parts of the store will be broken and you will not be able to place any orders.
On our contact and product pages of the site you may see social media buttons; this enables users to access our Facebook page and share product information via social media. In order to implement these buttons, and connect them to social networks, there are scripts used from domains outside of the Tekhouse website. You should be aware that social networks are likely to be collecting information about what you are doing all around the internet, including on Tekhouse’s site. So if you click on this button, social networks will be registering that action and may use that information. In some cases social networks will be registering the fact that you are visiting the Tekhouse Computers website, and the specific pages you are on, even if you don’t click on the button if you are logged into their services. You should check the respective policies of social networks to see how exactly they use your information and to find out how to opt out, or delete, such information.
We may occasionally use some external web services on our website, mostly to display content within our web pages. For example, to display videos we use YouTube. As with the social media buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.
You have the right to ask for your store account to be deleted, in the event that you would like to have your store account deleted please contact us via email subject heading ‘account deletion request’ with your name and email address included in the message, once an account has been deleted from the system it is non recoverable, including all order and purchase history.